Published Papers
- The Power of Letting Go: Scheduling with Immediate and Delayed Rejections in Multi-Server Queues , with A. Shmelev (2026). Queueing Systems, forthcoming. Winner of the 2025 Avraham Mehrez Award for Graduate Student Research
- From Waitlist to Well-being: An Analytical Approach to AI-Supported Mental Healthcare, with J. Cai and N.F. Likvornik (2026). IISE Transactions, forthcoming
- The Production of Service: A Workload View of Complementarity and Substitution, with I. Gurvich, (2026). Stochastic Systems, forthcoming
- An Operational View on Managing Mass Trauma Events (2026). Manufacturing & Service Operations Management, 28(1):76–99.
- Channel Management in Outpatient Care: Implications of Telemedicine and Transportation Support, with N. Liu and S. Wang (2026). Production and Operations Management
- Optimal Call-In Policies under Travel-Induced Risk: Application to Hybrid Hospitalization, with G. Mendelson, and A. Daw (2026). Queueing Systems, 110(1):6
- Expanding Naloxone Accessibility: A Lifesaver or a Risky Setback? with J. Cai (2025). Production and Operations Management
- When AI Is Not Enough: Reducing Diagnostic Errors with Radiologist Oversight, with J. Cai (2025). Service Science, forthcoming
- Tele-Medicine Controlled Hospital-at-Home for Acutely Ill Patients is Associated with Better Clinical Outcomes when Compared to In-Hospital Stay, with R. Fluss, Y. Goldberg, D. Zubli., G. Barkai., E. Zimlichman, and G. Segal (2024). PloS one, 19(8): e0309077.
- Managing Queues with Reentrant Customers in Support of Hybrid Healthcare (2024). Stochastic Systems, 14(2):167–190
- Applications of Fluid Models in Service Operations Management, 2023. Queueing Systems, 101(1), 161-185
- Managing Queues with Different Resource Requirement, with C.W. Chan, and Ji. Dong (2023). Operations Research, 71(4), 1387-1413
- Bed Blocking in Hospitals due to Scarce Capacity in Geriatric Institutions – Cost Minimization via Fluid Models, with A. Mandelbaum, P. Momcilovich, I. Cohen (2020). Manufacturing & Service Operations Management 22(2), 223-428
- Time-varying Multi-Server Tandem Networks: Comparing Blocking Mechanisms via Fluid Models with Reflection, with A. Mandelbaum, P. Momcilovich (2018). Operations Research Letters 46(5), 492-499
- Tandem Queues with Blocking: Modeling, Analysis and Operational Insights via Fluid Models with Reflection, with A. Mandelbaum, P. Momcilovich (2018). Queueing Systems 89(1), 15-47
- Minimizing Mortality in a Mass Casualty Event: Fluid Networks in Support of Modeling and Staffing, with Cohen, I., A. Mandelbaum (2014). IIE Transactions 46(7) 728-741
Conference proceeding
- Equity-Driven Management of Essential Environmental Resources Under Price-Based Consumption, with Amouyal S., Proceedings of the 2023 Winter Simulation Conference
- Coordination of Hospital Parking and Transportation Services: A Simulation-Based Approach, with Neustatel D. and Schmid T., Proceedings of the 2023 Winter Simulation Conference
- Scheduling Queues with Simultaneous and Heterogeneous Requirements from Multiple Types of Servers, with Chan, C.W and Dong, J. Proceedings of the 2020 Winter Simulation Conference